Frequently Asked Questions (FAQ)
Q: How can I subscribe to WorkplaceInfo?
A: Subscriptions to WorkplaceInfo are now available. Simply click on
the subscribe now
link on the front page and you will be guided through the subscription process
step-by-step.
Q: How much does WorkplaceInfo cost?
A: Subscription packages depend on how many site licences you require and whether or not your organisation
is a member of Australian Business Limited (ABL members receive a discount).
Subscription Packages Available - From 1 July 2004
(all prices are for annual subscriptions and include GST)
| Package |
ABL Member |
RRP |
| 1 user licence |
$780.00 |
$860.00 |
| 2 user licence |
$936.00 |
$1,032.00 |
| 3 user licence |
$1,053.00 |
$1,161.00 |
| 4 user licence |
$1,248.00 |
$1,376.00 |
| 5 user licence |
$1,365.00 |
$1,505.00 |
| 6 user licence |
$1,404.00 |
$1,548.00 |
| 7 user licence |
$1,529.00 |
$1,685.00 |
| 8 user licence |
$1,560.00 |
$1,720.00 |
| 9 user licence |
$1,755.00 |
$1,935.00 |
| 10 user licence |
$1,950.00 |
$2,150.00 |
| 11 user licence |
$2,145.00 |
$2,365.00 |
| 12 user licence |
$2,340.00 |
$2,580.00 |
| 13 user licence |
$2,535.00 |
$2,795.00 |
| 14 user licence |
$2,730.00 |
$3,010.00 |
| 15 user licence |
$2,925.00 |
$3,225.00 |
| More than 20 |
Please call 1800 620 391 to discuss your needs |
Q: Why should I use the WorkplaceInfo search engine and not one of the major Internet search services?
A: The WorkpalceInfo search engine only indexes sites with workplace-related information, so all its results will be
directly relevant to your query.
Q: What is the difference between a quick search and a site search?
A: A quick search looks for
any occurrence of the search terms you enter. A site search is customisable so you can refine your
search parameters. See the Search Help page for
more information on searches.
Q: On the search results screen, what is an 'Internet source'?
A: 'Internet sources' are
search results drawn from sources other than WorkplaceInfo and its content partner
AustLII.
Q: Why isn't every case, award and act hyperlinked?
A: Not every case, award and act is available
on the internet. As new material is published, our links will be updated.
Q: Where can I find the full text of a case, award or act on the Internet?
A: From the WorkplaceInfo site, simply
enter a search for the name of the act, award or case and follow the links in the search results.
Q: What is an employment summary?
A: An employment summary is a document
which summarises the employment information relevant to a particular industry. This information includes
such items as rates of pay, special allowances and holiday entitlements. It also touches on other
legislative or award provisions employers and employees should be aware of.
Q: How far back in time does the HR Link archive reach?
A: Our archives date back to 1996, the
watershed year in Australian workplace relations (with the introduction of the Workplace Relations
Act 1996). We have extensively hyperlinked the archive to all available acts, awards and cases.
Q: How can WorkplaceInfo list public holidays to 2007 when they have not yet been gazetted?
A: All information relating to public holidays
is subject to gazettal. For holidays which have not been gazetted, our listings are based on historical
precedent.
Q: What is your Intellectual Property and Copyright
policy?
A: All text, graphics, software on the Site
(including where included in advertisements) and Content is our copyright
material unless indicated otherwise. We and our
suppliers may have trade marks (both registered and unregistered) subsisting
in the Content. The Content is protected by relevant
intellectual property laws. We authorise you to use and distribute the Content
strictly for your own personal and internal business use only. You are not
otherwise authorised to modify, copy, republish, frame,
adapt or distribute this Content without our written permission.
Q: What is the Copyright policy for WorkplaceInfo Email
Alerts?
A: WorkplaceInfo email alerts and any attached files must not be forwarded
without written permission (site licence) from the
Publisher. To photocopy, email or otherwise reproduce all or part of
WorkplaceInfo without permission of the Publisher is
a breach of copyright. This does not prevent downloading for personal
use.
Q: Why is the website is down?
A: We undertake regular maintenance to the site which may result, in it being
temporarily unavailable. We will make every attempt to keep interruptions to an
absolute minimum.
Q: What are the minimum system requirements to access WorkplaceInfo?
A: To access the site, you will need a computer with the following minimum configuration:
- Internet Explorer version 4 or later, or Netscape version 3 or later
- 800 x 600 display
- 256 colours
- Cookies and Javascript enabled
Q: What is the difference between a quick search and a site search?
A: A quick search looks for
any occurrence of the search terms you enter. A site search is customisable so you can refine your
search parameters. See the Search Help page for
more information on searches.
Q: What if I click on a link and get the error 'Page cannot be displayed' and
'Cannot find server or DNS error'?
A: Most likely you are behind a Proxy Server. You can confirm this via your browser's
Internet Options. To view the document click on the Address bar and append a ? followed by
few random numbers (e.g. ?367892). If the document displays then you have confirmed the proxy server's
cache is the problem. Please contact us concerning the error.
WorkplaceInfo uses cookies to collect general information about visitors'
behaviour on the site. These cookies do not capture or track any personal
information.
Q: How do I check if I have cookies enabled?
If you're using Internet Explorer 6.x
On your task bar, click:
1. Tools, then
2. Internet Options.
3. Under the Privacy tab
4. Ensure the slider is set to Low or Accept All Cookies.
If you're using Internet Explorer 5.x
On your task bar, click:
1. Tools, then
2. Internet Options.
3. Under the Security tab ensure the Default Level.. is greyed out
4. If not click Custom Level.., then
5. Scroll down to the Cookies section.
6. Ensure Allow cookies and Allow per-session cookies are enabled.
If you're using Internet Explorer 4.x
On your task bar, click:
1. View, then
2. Internet Options.
3. Under the Advanced tab click
4. Scroll down to the Always Accept Cookies
5. Click OK.
If you're using Netscape 4.x
On your task bar, click:
1. Edit and select Preferences...
2. Click on Advanced
3. Click on Accept all cookies
4. Be sure Enable JavaScript is checked
5. Click OK.
Q: What do I do if I get the message 'WorkplaceInfo has been unable to read your cookie'.
A: The page that displays this message will give you an
option to delete the cookie. Alternatively you can click here to re-issue your cookie by re-entering your user name and password. If you continue to get this message the
cookie can be deleted manually via the browser's options. Simply find the cookie named cookie:yourname@www.workplaceinfo.com.au/ by following the instructions below and delete it.
If you're using Internet Explorer 5.x and 6.x
On your task bar, click:
1. Tools, then
2. Internet Options.
3. Under the tab General (the default tab) click
4. Settings, then
5. View Files.
If you're using Internet Explorer 4.x
On your task bar, click:
1. View, then
2. Internet Options.
3. Under the tab General (the default tab) click
4. Settings, then
5. View Files.
If you're using Internet Explorer 3.x
On your Task Bar, click:
1. View, then
2. Options, then
3. Advanced, then
4. View Files.
If you're using Internet Explorer on the Macintosh
1. On the Edit menu click Preferences,
2. Under Receiving Files click Cookies,
3. Select the cookie and click Delete.
If you're using Netscape Communicator 4.0:
Netscape bundles all cookies into one file on your hard drive. Find and edit the
file called cookies.txt and delete the cookie.
WorkplaceInfo sends its newsletters and welcome emails using either the
TEXT or HTML format depending on a user's selected preference.
Q: Why am I not receiving my WorkplaceInfo emails?
Increasingly, IT organisations and
Internet Service Providers (ISP) are using filtering systems to try and keep spam out of customers' inboxes. Being automated,
these filters are not perfect. Many authentic emails get caught in these filters
especially if they are HTML.
Sometimes, they accidentally filter important emails you were waiting for
and you have no way to know which of your emails is filtered. The end result is, you end up losing
critical info that may prove to be vital to your business.
Is there a way to solve the problem?
Fortunately for all of us, there exist simple solutions. But
the
action has to come from you to make sure that these critical
communications reach your mailbox - Unblocked.
Q: What can I do to ensure I receive my WorkplaceInfo emails ?
You can do a
number of things depending on what email client you are using and whether your
organisation and/or ISP employs a spam filter.
Outlook, Outlook Express, Eudora, and Netscape Mail
Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and
Netscape Mail, don't provide a convenient way for you to white-list the folks
you want to receive e-mail from. If you're using this sort of e-mail system and
you either aren't getting your newsletters or want to make sure you continue to
receive your newsletters in the future, you can do something about it.
Contact your IT department or the customer service representative at your ISP. Explain to them that the
newsletter is an e-mail that you asked for and value. Ask them if they can
white-list newsletter . They'll probably ask you for
some information about us. Here's what to tell them:
-
Sending Address: If they ask for our address, give them the address in the
"From" line of your most recent newsletter :
- Domain: If they need to know the domain we're mailing from, tell them
:
-
IP Address: If they ask for our sending IP address, tell them:
Your own filtering software
Look for "Options" in the
filter software that you have installed in your computer. Then give permissions
for all emails from a particular email address or domain.
Two
Additional Tips To Prevent Losing Important Emails
Tip #1 : You may be
currently receiving all your email messages without a hitch. But, it's still
advisable to white-list and prevent future problems.
Tip #2 : No matter
what the email system you are currently using, add the email address of your
newsletter to the 'Address Book' of your particular email system.
Currently,
white-listing is the ONLY way to ensure that you receive all your important
emails. Do not ignore this important aspect of email communication.
Q: Why can I receive TEXT emails but not HTML emails?
It is important
to realise when receiving emails in HTML format that a number of issues can
prevent you from receiving the email. Two important issues are listed below.
1)
Some organisations will not allow
any HTML formatted emails through to their intended recipients due to the
potential security threat.
2)
Some older versions of email clients don’t have the ability to render HTML
emails correctly. Their format can be affected or they can just appear as
garbled text.
For either of
the above you should select TEXT as your email format option.
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